Unusual things were happening with our ticketing company that worried us so we didn’t feel confident that they would process refunds correctly. Our Jenny Brook Fans always come first so that is why refund requests were handled differently. Normally, credits would be issued on the card used for the purchase but instead we issued a Jenny Brook company check. Vendini was purchased by AudienceView and then later announced the closure of Vendini as part of its strategy to focus on fewer ticketing products for a post-COVID world. It actually looked like this was the plan even before the pandemic.
Due to the problems we encountered with their switchover, we are currently looking for a new ticketing company. Once we are settled with a new ticketing company we will re-issue tickets to those customers who requested to have them rolled forward. Continue to look for news in upcoming Jenny Brook Insiders about when the Jenny Brook tickets will go on sale.
Unfortunately, this also means that it’s impossible to hold our annual Jenny Brook Black Friday Sale. Be on the lookout for sales throughout the year!